Resume
Jeremy Schaefer
Address: Kernersville, NC 27284
Phone: (336) 529-4047
Email: JSchaefer4047@gmail.com
Website: JeremyJSchaefer.com
Career Summary Statement
I am a college student at the University of North Carolina at Greensboro graduating in the summer of 2023 with a major in Information Science and a minor in I.T. After graduation, I plan to pursue an MBA online and part-time through UNCG to further develop my business acumen. With eleven years of experience in the customer service industry, I have developed strong communication, problem-solving, and leadership skills. My goal is to leverage my education and experiences to contribute to the growth and success of a company, while also continuing to learn and develop my skills in a challenging and dynamic work environment.
Education
Bachelor of Science | June 2023 | University of North Carolina Greensboro
· Major: Information Science
· Minor: Information Technology
· GPA 3.83
Associate of Arts | July 2021 | Forsyth Technical Community College
· Major: Associate of Arts in General Education
· GPA: 3.27
Skills
Intro to Geo Information Science and GIS Lab:
· Spatial thinking and analysis
· Cartography and map creation
· Understanding of geographic data and their use in decision making
Essentials of Cyber Security:
· Knowledge of common cyber threats and vulnerabilities
· Understanding of security best practices
· Risk assessment and management
· Basic knowledge of cryptography and network security
Info Sys for Decision Making:
· Understanding of decision-making processes
· Data analysis and visualization
· Business intelligence tools and techniques
· Knowledge of different types of information systems
Human Information Behavior:
· Understanding of how people seek, use, and evaluate information
· User-centered design
· Information-seeking behavior and search strategies
· User experience evaluation and design
Information Organization:
· Knowledge of principles and methods of information organization
· Metadata creation and management
· Controlled vocabulary and thesaurus development
· Understanding of classification systems
Information Ethics and Policy:
· Understanding of ethical issues in information use and management
· Legal and policy considerations in information management
· Privacy and confidentiality concerns
· Social and cultural issues related to information access
Web Design and Development:
· Web development languages and tools
· Front-end design and user interface design
· Understanding of web standards and accessibility
· Basic understanding of web hosting and server technologies
Sys and Process Analysis:
· Understanding of business processes and system requirements
· Process modeling and analysis
· System design and development methodologies
· Change management and project management
Project Management Info Orgs:
· Understanding of project management principles and methodologies
· Project planning and scheduling
· Risk management and mitigation
· Team coordination and communication
Web and Social Media Archiving:
· Understanding of web and social media archiving principles and methods
· Web and social media content analysis
· Archival metadata creation and management
· Legal and ethical considerations in web and social media archiving
Data Literacy:
· Understanding of data types and formats
· Data collection, cleaning, and analysis
· Basic statistical analysis
· Data visualization and communication
Principles of Business Analytics:
· Understanding of data analytics and their use in decision making
· Predictive analytics and modeling
· Data visualization and communication
· Basic knowledge of business intelligence tools and techniques
Information Storage and Retrieval:
· Knowledge of different types of information storage systems
· Understanding of retrieval systems and search algorithms
· Information retrieval evaluation and measurement
· Knowledge of database design and implementation.
Work Experience
Lowes Home Improvement | Kernersville, North Carolina
INSIDE LAWN & GARDEN | FEBRUARY 2019 - PRESENT
OUTSIDE LAWN & GARDEN | march 2015 – July 2018
Ensured a safe and secure working environment for customers and colleagues by strictly adhering to DSHR & LSR guidelines.
Utilized LRT scanners to receive and verify inventory deliveries, ensuring accuracy and completeness of shipments.
Loaded delivery trucks with precision, optimizing space utilization and ensuring timely delivery of products to customers.
Effectively managed inventory losses by proactively identifying and documenting instances of shrinkage, including broken block, perished plants, and stolen merchandise.
Proactively liaised with company vendors to gather information on products and resolve inquiries.
Proficiently operated all power equipment throughout the store, assisting other departments as needed.
Mentored new associates on departmental responsibilities and standards, as appointed by department supervisor.
Collaborated with team members to set seasonal reflows, facilitating smooth transitions between quarters.
Demonstrated excellent customer service skills by educating customers on the use of chemical products and outdoor power equipment.
Motivated and encouraged customers who were unsure about their own abilities.
Developed strong relationships with repeat customers, resulting in increased customer loyalty and satisfaction.
Skilled at diffusing and resolving occasional customer issues, sought after by peers for assistance in these situations.
Flooring Specialist
July 2018 – February 2019
Drove credit and lead generation by actively promoting and offering credit options to customers.
Served as the liaison between customers and contracted Lowes’s installer, ensuring effective communication and timely installation.
Monitored and managed installation schedules, ensuring on-time delivery and installation.
Educated customers on contract terms and conditions, explaining agreements thoroughly prior to signing.
Delivered ‘How To’ clinics to customers, providing valuable knowledge and building trust.
Consistently met and exceeded individual and department sales goals.
Fostered a cooperative and collaborative team environment, sharing product knowledge and installation expertise with new employees.
Participated in brainstorming sessions to generate innovative ideas for departmental improvement.
Maintained customer relationships and future sales opportunities by keeping them engaged and informed of new financing options.
Followed up with declined customers, offering alternative financing options and ensuring customer satisfaction.
Lowes Foods | Walkertown, North Carolina
Grocery | Dairy | Produce
August 2012 - March 2015
Efficiently received and processed daily deliveries to ensure product availability for customers.
Managed and maintained accurate inventory levels, ensuring optimal stock levels were maintained at all times.
Conducted regular reviews of automated ordering system to identify and resolve discrepancies, ensuring timely delivery of products.
Strategically merchandised endcaps for weekly ads according to plan-o-gram, maximizing product visibility and sales.
Trained and mentored new employees, ensuring they were fully equipped with the necessary skills and knowledge to excel in their roles.
Conducted regular audits of sale by dates on a weekly basis, maintaining optimal product freshness for customers.
Awards, Aknowledgments
Achieved President’s List at (Forsyth Tech)
Attained multiple service star recognitions (customer appreciation)
Safety Team Leader
Red Vest Mentor
Chancellors List (UNCG)
Viewed as promotable by store manager and team leaders
Community Outreach
Imprint Cares Daycare makeover 2016
Cash Elementary School makeover playground 2018
Crossnore Communities for Children 2019
Greensboro Science Center Refresh 2022